Our Process
Step 1: Deposit
A 50% Deposit is due upon placement of the order and the balance is due at template.
Step 2: Scheduling
An authorized representative from Elite Stone & Marble will contact you once your order has been processed. All appointments will be scheduled by Elite Stone & Marble directly. Appointments cannot be scheduled by sales reps or field/shop technicians.
Step 3: Preparing For your Template
- All materials, appliances, sinks, faucets, and cook tops must be at the jobsite or delivered to Elite Stone & Marble before a template date can be set (sorry, no exceptions).
- Hand selected granite slabs must be tagged at the supplier prior to template. Granite is a natural stone with unique characteristics. Elite Stone & Marble is not responsible for any natural occurrences in the stone (examples include veining, quartz pieces, or color patterns).
- Existing cabinets - All countertops, including backsplash, must be removed before the scheduled template date.
- New cabinets - All cabinets must be set before the scheduled template date.
- All changes to the order must be made and paid for prior to template (sorry, no exceptions). No changes are allowed after the template is made.
- The actual square footage of the job will be determined at the time of template. Any variances from the original quote will be charged or credited at that time.
- All materials, appliances, sinks, faucets, and cook tops must be at the jobsite or delivered to Elite Stone & Marble before a template date can be set (sorry, no exceptions).
- Hand selected granite slabs must be tagged at the supplier prior to template. Granite is a natural stone with unique characteristics. Elite Stone & Marble is not responsible for any natural occurrences in the stone (examples include veining, quartz pieces, or color patterns).
- Existing cabinets - All countertops, including backsplash, must be removed before the scheduled template date.
- New cabinets - All cabinets must be set before the scheduled template date.
- All changes to the order must be made and paid for prior to template (sorry, no exceptions). No changes are allowed after the template is made.
- The actual square footage of the job will be determined at the time of template. Any variances from the original quote will be charged or credited at that time.
Step 4: Installation
Once the template is made, it can take up to 2 1/2 weeks to complete the fabrication process. Elite Stone & Marble will call to schedule the install date as soon as the countertops are ready.
Elite Stone & Marble will provide a copy of your order, material guide care, and warranty. Call us directly at 636-707-2951 for any questions about these forms.
